Professionalism/Customer Service in the Health Environment
By onc-ntdc
Published: December 12, 2013
Published: December 12, 2013
This component develops the skills necessary to communicate effectively across the full range of roles that will be encountered in healthcare and public health settings.
Health IT Workforce Curriculum Components ArchiveExit
Curriculum Overview
Components
- Blueprints Components 1-20
- Supplemental Videos for Curriculum Components
- Version 3.0 Change Documents
- Introduction to Healthcare and Public Health in the US
- The Culture of Healthcare
- Terminology in Health Care and Public Health Settings
- Introduction to Information and Computer Science
- History of Health Information Technology in the U.S.
- Health Management Information Systems
- Working with Health IT Systems
- Installation and Maintenance of Health IT Systems
- Networking and Health Information Exchange
- Fundamentals of Health Workflow Process Analysis & Redesign
- Configuring Electronic Health Records
- Quality Improvement
- Public Health IT
- Special Topics Course on Vendor-Specific Systems
- Usability and Human Factors
- Professionalism/Customer Service in the Health Environment
- Working in Teams
- Planning, Management and Leadership for Health IT
- Introduction to Project Management
- Training and Instructional Design
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